Troubleshooting Steps for Outlook Working Offline

When Outlook is stuck in offline mode, it can disrupt your email communication. Here are some troubleshooting steps to help resolve the issue:

Outlook Support

1. Check network connection: Ensure that your internet connection is active and stable. Verify that you can access other websites or services online.

2. Reconnect Outlook: Go to the "Send/Receive" tab in Outlook and click on the "Work Offline" button to disable it. This should prompt Outlook to reconnect to the server.

3. Restart Outlook: Close Outlook completely and reopen it. Sometimes, a simple restart can resolve temporary glitches and bring Outlook back online.

4. Disable add-ins: Third-party add-ins may interfere with Outlook's connectivity. Temporarily disable any recently installed add-ins and check if Outlook goes online.

5. Update Outlook: Ensure that you have the latest updates installed for Outlook. Updates often include bug fixes that can address offline mode issues.

6. Repair Outlook data files: Use the built-in Outlook Repair tool (Scanpst.exe) to scan and repair any corrupted data files.

7. Check firewall and antivirus settings: Verify that your firewall or antivirus software is not blocking Outlook's access to the internet.

If these steps do not resolve the issue, consider reaching out to your IT support or 3citcians support for further assistance.

Source URL: https://www.hockeynhlforum.com/read-blog/13415